Return & Refund Policy

Return & Refund Policy

Thank you for shopping with ZAXELLC.COM.
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

1. Return Eligibility

  • You may request a return within 7 days of receiving your order.
  • Items must be:
    • Unworn
    • Unwashed
    • In original packaging with all tags attached
  • Items showing signs of wear, damage, or missing tags may not be eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Final sale or clearance items (clearly marked as “Final Sale”)
  • Gift cards
  • Personalized or customized items

3. How to Initiate a Return

To start a return:

  1. Email us at support@zaxellc.com with your order number and reason for return.
  2. We will provide you with instructions on how to ship the item back.
  3. Return shipping costs are the responsibility of the customer unless the item was defective or we made a mistake.

4. Refunds

  • Once we receive and inspect your return, we will notify you via email.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges.
If you need a different size, color, or item, please return your original item and place a new order separately.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us immediately at support@zaxellc.com.
We will resolve the issue quickly at no extra cost to you.

7. Cancellations

We process orders quickly.
If you need to cancel your order, please contact us within 2 hours of placing it.
We cannot guarantee cancellations once the order is processed or shipped.

8. Shipping Policy Reminder

We currently ship only within the United States.
Free standard shipping is available for orders over $200.

9. Contact Us

Questions about your return, refund, or order?
We’re here to help!ZAXE LLC
 📧 Email: support@zaxellc.com
📍 Address: 1309 Coffen Ave STE 17164, Sheridan, WY 82801, USA

Effective Date: 2025/02/27