Welcome to ZAXELLC.COM’s FAQ page! Find quick answers about orders, shipping, returns, and more.
1. Where do you ship?
We currently ship only within the United States.
2. How much is shipping?
Free Standard Shipping on orders over $200 (before tax and discounts).
For orders under $200, shipping costs are calculated at checkout.
3. How long does shipping take?
Standard Shipping: 3–7 business days.
Expedited Shipping: 2–3 business days (additional fee applies).
4. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can track your shipment through the link provided.
5. Can I return an item?
Yes! We offer a 7-day return window from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags. Learn more on ourReturn & Refund Policy.
6. How do I start a return?
Please email support@zaxellc.com with your order number and reason for return. We’ll guide you through the return process.
7. When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
8. What payment methods do you accept?
We accept all major payment methods, including:
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
Google Pay
All payments are processed securely.
9. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 2 hours of placing it. We process orders quickly, so changes aren’t guaranteed after that time.
10. Do you sell internationally?
No, we currently only sell and ship within the USA.
11. What products do you sell?
We specialize in:
Men’s & Women’s Basic Apparel
Medical Uniforms (Scrubs, Lab Coats)
Coming Soon: Stationery Items
We’re always expanding our product lines to serve you better!
12. Is my personal information safe?
Yes! We take your privacy seriously. Your payment and personal data are secured and never sold or shared with third parties. Learn more in ourPrivacy Policy.
13. How can I contact you?
For questions, support, or feedback, reach out to us anytime: